Terms of Service for Biz Scanner & Tracker

1. Acceptance of Terms

These Terms form an agreement between you and Shree Om Jari Industries Pvt. Ltd. , the operator of Biz Scanner & Tracker .

“You” includes the individual user, business owner, company, administrator, employee or authorized representative using the services.

2. Services Covered

These Terms may apply to:

• Biz Scanner & Tracker CRM platform.
• Digital Visiting Card services.
• Lead, customer and follow-up management.
• WhatsApp Business Platform integrations.
• HRMS, payroll and employee management.
• Payment collection and customer ledger systems.
• AI chatbot and AI-assisted functions.
• Calling, call log, transcript and recommendation systems.
• Marketing, task and performance modules.
• Custom development and integrations.

Some services may be unavailable, under development or subject to separate pricing and agreements.

3. Eligibility and Authority

You may use the services only if you are legally capable of entering into an agreement and are authorized to act for the relevant business.

You must not create an account or connect an integration using information or credentials that you are not authorized to use.

4. Accounts and Security

You are responsible for:

• Providing accurate registration information.
• Keeping login credentials confidential.
• Restricting access to authorized users.
• Assigning correct roles and permissions.
• Immediately reporting suspected unauthorized access.
• Reviewing activities performed through your account.

Actions performed using your account may be treated as authorized unless you have notified us of an account compromise.

5. Pricing

The ₹750 Digital Visiting Card price applies to the setup of one standard visiting card unless otherwise agreed.

The ₹1,200 Biz Scanner & Tracker price applies to the standard monthly subscription. Additional users, custom development, integrations, data migration or advanced modules may involve separate charges.

Taxes may be added where applicable.

6. Payments and Invoices

Payment must be made using an approved payment method or according to the invoice issued by us.

• One-time services may require advance payment.
• Monthly subscriptions must be paid by the due date.
• Custom work may require a separate advance amount.
• Third-party provider charges may be billed separately.
• Services may be paused for overdue payments.

You are responsible for checking invoices and reporting billing errors promptly.

7. Monthly Subscription

Biz Scanner & Tracker is provided on a monthly subscription basis unless another written arrangement applies.

The subscription continues for each paid billing period. Access may be suspended when payment is overdue or the subscription is cancelled.

Changes to subscription pricing will be communicated before they apply to a future billing period.

8. Acceptable Use

You must not use the services to:

• Break any applicable law or regulation.
• Send spam, scams or unauthorized bulk messages.
• Upload stolen, misleading or unlawful information.
• Access another business account without authorization.
• Interfere with platform security or performance.
• Attempt to reverse-engineer or exploit the platform.
• Distribute malware or harmful code.
• Harass, threaten or deceive customers or employees.
• Use the system for unlawful surveillance.
• Copy or resell the platform without written permission.

We may suspend or terminate access where misuse, security risk or policy violations are identified.

9. WhatsApp Business Integration

WhatsApp functionality requires an authorized WhatsApp Business account, valid credentials, platform permissions and compliance with applicable Meta and WhatsApp policies.

You are responsible for:

• Obtaining customer opt-in or consent where required.
• Respecting opt-out and blocking requests.
• Using approved templates where required.
• Sending only legitimate business communication.
• Keeping connected credentials secure.
• Complying with WhatsApp and Meta platform rules.

WhatsApp availability, message delivery, limits, pricing and permissions are controlled partly by Meta or its service providers and may change independently of us.

10. AI and Automated Features

AI features may generate chatbot replies, suggestions, summaries, transcripts, lead scores or recommended actions.

• AI output may be incomplete or inaccurate.
• Users must review important AI-generated content.
• AI should not replace professional judgment.
• Users must not submit unauthorized sensitive data.
• Automated replies must comply with applicable policies.

We are not responsible for business decisions made solely on the basis of AI-generated output.

11. Your Business and Customer Data

You retain responsibility for business, customer, employee and other information submitted through your account.

You confirm that:

• You have authority to collect and use the data.
• The data is accurate to the best of your knowledge.
• You have provided necessary privacy notices.
• You have obtained required consent.
• Your use of the data does not violate third-party rights.

You grant us permission to process the information only as reasonably required to provide, maintain and secure the requested services.

12. Third-Party Services

The platform may depend on third-party services such as:

• Meta and WhatsApp.
• Hosting and cloud providers.
• Email and SMTP providers.
• AI and transcription providers.
• Calling and telephony providers.
• Payment gateways.
• Google or other authentication services.

Third-party services are governed by their own terms, pricing, availability and privacy practices.

We are not responsible for third-party outages, rejected permissions, changed APIs, pricing changes or account restrictions outside our reasonable control.

13. Service Availability and Changes

We aim to provide reliable access but do not guarantee uninterrupted or error-free availability.

Service may be affected by maintenance, hosting issues, internet failures, security incidents, third-party outages, software updates or events beyond our control.

We may add, update, replace or discontinue features when reasonably necessary.

14. Suspension and Termination

We may suspend or terminate access if:

• Payment is overdue.
• The account is used unlawfully.
• These Terms are materially violated.
• Security of the platform or users is threatened.
• Required third-party access is withdrawn.
• False or misleading information was provided.

You may request cancellation by contacting us. Cancellation does not automatically erase data; deletion must be requested separately where required.

15. Refund and Cancellation Policy

Digital Visiting Card

Because the Digital Visiting Card includes setup and customization work, the ₹750 fee is generally non-refundable after setup work has started or the card has been delivered.

Biz Scanner & Tracker

Monthly subscription fees are generally non-refundable for a billing period that has already started.

You may cancel future renewal by contacting us before the next billing period.

Custom services

Refund eligibility for custom development, integrations or data migration will depend on the written quotation, completed work and related costs.

16. Disclaimers

The services are provided on an “as available” basis. To the extent permitted by law, we do not guarantee:

• Uninterrupted availability.
• That every feature will meet every business requirement.
• Approval from Meta, WhatsApp or another provider.
• Accuracy of AI-generated content.
• Guaranteed sales, revenue or business growth.
• Recovery of data lost due to unauthorized activity.

17. Limitation of Liability

To the extent permitted by applicable law, we will not be liable for indirect, incidental, special, consequential or business interruption losses, including loss of profit, customers, goodwill, opportunities or data.

Our total liability relating to a paid service will not exceed the amount paid by you for that specific service during the three months immediately before the event giving rise to the claim.

Nothing in these Terms excludes liability that cannot legally be excluded.

18. Indemnity

You agree to be responsible for claims, losses or expenses arising from:

• Your misuse of the platform.
• Unlawful messaging or customer communication.
• Unauthorized use of personal or business data.
• Violation of third-party rights.
• Violation of Meta, WhatsApp or other provider policies.
• Content uploaded or published through your account.

19. Changes to These Terms

We may update these Terms when our services, pricing, third-party integrations, legal obligations or business practices change.

Updated Terms will be published on this page with a revised “Last updated” date. Continued use after an update means you accept the revised Terms.

20. Governing Law and Disputes

These Terms are governed by the laws applicable in India.

The parties should first attempt to resolve any dispute through good-faith communication.

Subject to applicable law, disputes that cannot be resolved informally will be subject to the competent courts having jurisdiction over the registered or principal business location of Shree Om Jari Industries Pvt. Ltd..

21. Contact Us